Practice policies

Complaints policy

We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager by telephone or, if you prefer, in writing. Every effort will be made to answer your concerns as soon as possible. Our complaints policy can be found under the practice policies section.

The Practice Manager
The Vine Medical Centre
69 Pemberton Road
East Molesey
KT8 9LG
Telephone: 020 8979 4200

Complaints Leaflet 2013

Carers Policy

Carer Identification 2016